As a CX manager, there will be times where you need to manage customer lists or transaction lists to keep it updated and efficient. To make it easier, we’ve added an unsubscribe tool to remove customers who no longer want to receive surveys after a transaction or no longer want to be a part of your customer list in general.

Sharing is caring! We’ve updated our CX dashboard settings so you can share any custom dashboard with your portal users and managers. Enabling the dashboard on the portal will give managers the visibility to review data that is relevant only to the segment or region they are in charge of. No need for them to create their own custom dashboard.

What do you mean by SPSS? 
SPSS stands for Statistical Packages for the Social Sciences. It is an analytic software tool being used by marketers and researchers to analyze complex survey data and mine text data. 
Although QuestionPro has one of the best and most robust in-built analytics and reporting features, researchers prefer SPSS for granular statistical analysis.

When organizations hire people, unfortunately, all too often, they end up hiring people that were actually needed weeks ago. Organizations are essentially playing catch up at that point. They’ve had a need, an opportunity to increase their resources, but they’ve been missing the resource for longer than they should have. This may or not be the case with all the organizations, but I’d argue that it is definitely the case with most ones….

A couple of weeks ago, I spoke at an event called CX Talks Chicago – an all-day event dedicated to the topic of customer experience – along with Tisha Leslie, Director, Employer Brand at T-Mobile. It was great to collaborate, ideate and present with Tisha, T-Mobile is one of the largest players in the mobile communications business….

“Time is money.” – Benjamin Franklin.
When it comes to market research, time is of the essence as it helps to provide a distinct direction and lays the roadmap to quick decision making. The faster that decisions are made, the quicker can organizations adjust, realign and grow according to today’s fast-changing world.
QuestionPro understands this and knows the importance of time in our client’s lives.